Employee benefits packages are an essential part of any organization’s offering, yet getting employees to actually engage with them can be a major challenge. Too often, these benefits go underutilized… whether employees don’t know what’s available, don’t understand how to use them, or simply forget they exist.

1. Information Overload

Onboarding involves a lot of information – benefits details, company policies, IT setups, compliance documents, and more. It can be overwhelming for new hires to absorb all of this at once and HR teams often struggle to present it in an organized, easy-to-understand format.

2. Time-Consuming Administrative Tasks

HR and benefits teams spend a significant amount of time answering questions, reviewing forms, and helping new hires navigate paperwork. These tasks take away from time spent on more strategic activities like team building, culture development and employee engagement.

3. Inconsistent Communication

With so many different platforms and communication channels, it can be difficult for HR teams to ensure that all new hires are receiving consistent, clear, and accurate information. Inconsistent onboarding materials or communication delays often lead to confusion or missed steps in the process.

4. Low Engagement & Retention

If the onboarding process feels impersonal or confusing, new hires may become disengaged early on, leading to higher turnover. An ineffective onboarding experience can set the wrong tone for a newly hired employee’s entire tenure at the company.

5. Difficulty Managing Multiple Hires at Once

Especially during periods of rapid growth or large-scale hiring, it can be challenging for HR and benefits teams to provide personalized, high-touch onboarding experiences for each and every new employee. Balancing group onboarding sessions while addressing individual needs can lead to delays and frustration.

6. Compliance Risks

Ensuring that new hires complete all required paperwork and compliance training can be challenging, especially when onboarding is done manually or without a centralized system. Missing deadlines or failing to document everything properly can expose the company to legal risks.

7. Inadequate Follow-Up

Without a system in place to track progress, HR teams may miss important follow-up opportunities. For example, new hires may need further clarification on benefits or policies but never reach out because they’re not sure who to contact or how to access the information they need.

8. Scalability Issues

As companies grow, it can be difficult to scale the onboarding process efficiently without adding significant resources. HR teams may struggle to create a process that works for both small and large groups of new hires without sacrificing quality.

9. Integration with Other Systems

HR and benefits teams often rely on multiple tools – HRIS systems, benefits platforms, payroll systems, and more. Ensuring that all these systems are integrated smoothly during the onboarding process can be a logistical nightmare.


How Video Helps Address These Pain Points

Video Engagement

By using video as part of the onboarding process, companies can streamline many of these challenges:

By addressing these pain points, HR and benefits teams can create a more seamless, efficient, and engaging onboarding experience for new employees.

  • Consistent Communication: Videos provide a uniform experience, ensuring that all employees receive the same message.
  • Engagement: Videos are more engaging and easier to digest than written documents, increasing retention of important information.
  • Time Efficiency: Video allows new hires to absorb information at their own pace, freeing up HR teams to focus on more strategic tasks.
  • Scalability: Videos can be reused for multiple onboarding sessions, making it easy to scale the process without additional resources.
  • Reduced Errors & Compliance Risk: With video tutorials and explanations, there’s less room for error in communicating complex benefits information or legal requirements.

Interested in learning how we can help your organization implement these video solutions? Contact us today!


MuleTown Media helps HR, Benefits and Marketing teams streamline communication with the power of video. Our stable of award-winning creatives have been providing innovative solutions and making meaningful impacts for over 15 years. Contact us today to discuss how we can partner together to ease your burden and make a valuable impact at your organization.